04 Shipping and Returns General

Free Shipping:

• In 1-5 worksdaysn with you, shipping Monday-Friday, same day delivery for orders placed before 4 pm
  
  
• DHL Go Green shipping with tracking via email, and optionally via SMS.
  
  
• Packed and shipped from Potsdam, Germany
  
  

Sustainable packaging:

• 1x Essentialbag © 'Essentialbox' as a gift
  
  
• FSC-certified, environmentally friendly packaging

Easy returns:

• Take your time to test your product. If you don't like it, return it with the delivery receipt (enclosed) within 60 days Return it to us upon receipt and give us a quick message via Email notification
  
  
• We We guarantee to process your return and refund you directly. 100% of the purchase price without giving reasons