FAQ

Your package will usually be delivered within 1-3 business days.daysIf you place your order before 4 PM, we will ship it the same day. Otherwise, it will be shipped the next business day. You will receive a shipping confirmation email as soon as your package is on its way.

We use the climate-neutral DHL Go Green shipping service to deliver your package.

DHL will send you an email with a package notification before your package is delivered. You can also specify your delivery preferences in this email.

Your order will be lovingly packaged in an Essentialbag gift box, perfect for giving as a present. Packaging is free and will be sent in an eco-friendly FSC-certified shipping bag or cardboard box. We take great care to ensure your order arrives safely and undamaged.

An Essentialbag gift box is special packaging that stylishly presents your order and is perfect for giving as a gift. We use this packaging with every product, at no extra cost to you.

Yes, we ship your order in an environmentally friendly FSC shipping bag or cardboard box.

Furthermore, every shipment is climate-neutral with DHL Go Green to do our part in protecting the environment.

In rare cases, problems may occur during delivery by DHL. If you haven't received your package, please first check the address you provided when placing your order.

If the address is correct and the package still hasn't been delivered, please contact us using our contact form. We'll find a solution immediately and get back to you within 24 hours.

Depending on your case, we will initiate a trace request with DHL and inform you of the status. This usually takes 7 to 14 days. days, in order to receive feedback from DHL.

Once the problem has been resolved, we will send you a new package immediately.

Please reply to your order confirmation promptly if you wish to make any changes to your order. We will do our best to accommodate your change requests before shipping your order.

If you forgot to provide your house number or other important information, we will contact you to obtain the necessary details. We will contact you via email or telephone to ensure your order is complete and correct.

Simple Returns:

• Use the following Returns portal, to return your order to us.
  
  
• Send us your product with printed and completed return form within 60 days return to us upon receipt
  
  
• We We will process your return as quickly as possible and assign it to you using the return form. guaranteed and will refund you 100% your purchase amount

Once we have received and verified your cancellation via email and your return, we will refund the purchase price as quickly as possible within 14 business days.daysWe will refund you using the payment method you used.

You will also receive confirmation of the refund via email at this time.

We present no Return labels are issued to minimize CO₂ emissions and protect the environment. Returns should only be made when absolutely necessary.

You have a 12-month warranty on your product. If you discover a defect, please send us pictures of it by email.

After we have checked the defect, we will send you a new product free of charge.

We usually respond to emails within 24 hours. We prioritize urgent requests.

In the live chat (you can find it by clicking the icon in the bottom right corner), we always reply directly when someone from the team is available. Otherwise, you will also receive a follow-up via email within 24 hours.

We are available to assist you from Monday to Friday, 8:00 AM to 4:00 PM.

Our products are limited and we only have a limited number in stock, as we are still a young start-up.

For some products, we indicate on the product page when they will be back in stock and when they will be delivered to you. To see this, select your desired color and check the availability above the shopping cart button.

If you can no longer find your desired product, please contact us - we can give you detailed information about your desired product and advise you personally free of charge.

Feel free to send us a message at support@essentialbag.de und We will send you your invoice within 24 hours.

With our Express Checkout, you can conveniently pay using Paypal, Apple Pay or Google Pay without having to provide your shipping information.

Alternatively, you can also enter shipping information and pay in the next step using PayPal, Klarna invoice, Klarna instant bank transfer, or credit.Card or pay via online bank transfer. All transactions are secure and encrypted.

If you pay with PayPal or Klarna (purchase on account), you can test the product and only pay after 30 days. dayspay.

We plant trees wherever they are most needed. For more information, please see our [link to relevant page/document]. Environmental protection page to.

Naturally, we also offer permanent positions in various roles. These include i.d.R. This includes internships as well as part-time and full-time positions.

We also enjoy collaborating with content creators for social media. All types of collaboration are possible, based on commission or a fixed monthly fee.

Feel free to check us out at career and Jobs looking for current job openings.

Yes, every collaboration is unique and we tailor it to your wishes.

Feel free to send us an email with your social media account and apply for a collaboration.

We are also happy to provide products for competitions or similar promotions to create particularly great added value for you.

Contact us and we will give you more information about the possibilities of cooperation.